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Welcome to the LabTech support section where you can get answers to most of your questions and problems. There are many tools available to assist you.
Online Documentation - Many documents with instructions on how to use LabTech
Forum - Many topic areas are available for you to answer or post questions
FAQ - Common questions and answers
Suggestion Box - Give us suggestions for the next version of LabTech Software
Bug Tracker - View bugs that have been submitted or submit a new one
The Exchange - Submit or download scripts, monitors, and other customizations
For immediate information and active help and support please email support@LabTechSoft.com
For Labtec Webcams, Mice and Keyboards head over here http://www.labtec.com as we are not associated with Labtec.
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LabTech MSP 2.0L Released
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We are proud to announce the LabTech system has undergone a major improvement in scripting and alerting. The LabTech Script Engine has been completely rewritten and is capable of running hundreds of scripts at a time with priorities and full administrative control. The LabTech Alerting System for internal monitors has undergone a major change as well to allow for easier event log monitoring and better email control. Internal monitors can now be run at much higher frequencies than ever before, resulting in immediate alerting on selected events. To prevent multiple and overlapping alerts, emails generated by these alerts are combined together as one. Patch Management has undergone a series of improvements to allow finer control of hot-fix installations and removal. Patches can now be approved or removed on computer and group levels. Our hot-fix scan engine uses the Microsoft® Baseline Scanner™ to obtain a complete list of applicable patches for windows and other Microsoft® products. The LabTech Patch Management System is self updating so you do not need rely on anything else for an accurate list of patches. We’ve also updated the LabTech Reporting Engine to use the latest Crystal Reports 11™ for better out-of-the-box Vista™ compatibility and improved features. As always, performance improvements abound resulting in improved scalability. For example, we’ve tested running 5000 agents on a single 1 GHz machine running 1 GB mem and 1 IDE Disk with acceptable results. Note: this setup is not advisable to use in any production system!
Another new feature is our Startup Wizard. This wizard will guide you through the setup tasks of a new server install. It will also provide you with short-cuts to some of the most basic features of the system so you can get right in and start. Many of the configuration options have wizards that will guide you through setting up the Redirector, Mail Server or Quick Connect and perform testing for you too. Also added is a ticket wizard which will quickly create new tickets and contacts. This wizard can be called from the LabTech URL and passed a phone number where it will look up the computer and contact.
The Remote Agent has been modified so it will work in any country. We’ve also improved our compatibility with broken systems by getting some data by alternate methods. LabTech Agents now report UPS and battery data and the status of the agent including probe scan position. Scheduled Tasks on remote computers may now be controlled and are viewable in the control center.
Release Notes
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The new documentation for the LabTech System is up. Since this is a living document the docs will be expanding over the next several months. Make sure to check back to see whats changed and in the prereleases as the developers will be using these to make notes on new features.
Link
If you would like editor access to add or change documents just ask at Email
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LabTech MSP 2.0k Released
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The next release of LabTech MSP is out and it better than ever. With many fixes and improvements like individual VNC options and Editable Ticket priorities. The bigest improvements come in the form of missconfiguration fixers like the time offset that fixes synce issues between the client and the server. Also redirectors used from inside the control center will auto compensate for split-DNS not correctly configured.
LabTech 2.0k
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**BIG IMPROVEMENTS FOR VPN USERS**
Control Center Added correction for computer systems that are not time synced to the labtech server.
Control Center Added correction for systems with the redirector address not set correct in the dns servers.
Control Center Failed Ticket Email will retry on the Database server and not the mail server. This will attempt to connect smtp port on the database server, so setup a relay on the labtech server if you are experiencing email issues.
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Control Center Warns when changing in house support on client screen
Control Center Warns when changing ticket level, ticket router on users screen.
Control Center Ticket Priorities Set in Database and not predefined.
Control Center VNC Options added to the config in the dashboard, settings saved per technicians computer.
Control Center Main Dash overview no longer goes white
Control Center Agent Wizard OID lookup link changed to mibsearch.com
Control Center You can delete User Classes from the users screen.
Control Center Agent Wizard Sets the Computer when run from a computer.
Control Center Full Join removed on software screen in computer output. preformance
Control Center Agent Wizard Selects monitor network by default
Control Center ExtraField FriendlyName now works in the tree correctly. system.byte removed.
Control Center ExtraField Info displays non section data without big space
Control Center ExtraFields remember what sections are in use for the selection list.
Control Center Script Log Sorts backwards.
Control Center License Complains falsely about being invlaid
Control Center Crash on map network drive if used after clicking in the main tree.
Control Center hotfix list says 'Not Detected' instead of Missing
Control Center Ticket Priority names used in ticket windows.
Control Center Clients tickets tab would not load on the first item in the filter list.
Control Center Contacts State Field expanded to 30 characters like clients and locations.
Control Center Server Status does not step on its own toes when run on networked pc with slower CPU.
Control Center Reload Cache from tools menu would ask about permissions.
Control Center Active Timers that do not have a ticket selected now warn about missing ticket.
Control Center Delete licensed applications now working.
Control Center Server Status has variable speed slider.
**Change below for compatiblity with both script alert and email alert for same alert.**
Server Agent Emails Alerts changed subject definer from | to ~. If you make the alert message subject~body you can override the subject line.
Server Agent Ticket body is missing when email send in from non RFC compliant email clients.
Server Agent Show Script Variables is more readable and put the correct information for internal variables.
Remote Service Uses registry setting to record time of real report-in, ltsvcmon uses this value.
Remote service Could hold the redirector open waiting for blocked inbound data.
Remote Service Probe would clean and readd devices, many small process bugs in the probes autoscan.
Remote Service Tray program made to be 100% .net no Api calls. This will fix some installations, but required the removing of the icons from the menus.
Remote Service Syslog reporting from probe working correctly.
Remote Service Windows Update Log Reporting in Correctly
Remote Service Main Loop timeing was 1 second too slow. This corrects some checkin time drifts.
Remote Service Standby Reporting correctly from Vista
Remote Service Status send when coming out of standby.
Remote Service will nolonger run add and remove monitor functions at the same time.
Remote Service Hide Tray Window on startup. Does this better.
Missing Drives are Deleted on Server Update
After server install the control center install will start to make sure crystal reports gets installed if it was removed.
Added more indexes to limit slowdows due to database monitors.
Kaspersky Open Space AV added
Asset Report keeps the Client together inthe report, saves paper.
Inventory Report now correctly shows that the virus scanner is running
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LabTech MSP 2.0g Released
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LabTech MSP 2.0g is released and contains a Linux version. Many small improvements and several remote agent fixes included in this realease. Also Groups, Permissions, Scripting and Branding Documents have been updated or are new.
ChangeLog
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Remote Service now Version 611
Remote Service MONO Compatible
Remote Service Tested and functioning on Linux Fedora
Remote Service Sending inventory data on Linux
Remote Service Linux Installer created.
Remote Service can use startup file with server address,server password,id, and password in it one per line, these will be used to sign up.
Remote Service Dual Command Processing for faster command response.
Remote Service Preformance increase, tested and optimized on a 400mhz laptop with 128mb of ram.
Remote Service No longer puts failed monitors in success state when starting up. Prevents Alert storm when remote is updating.
Remote Service Sends Network Analsys, accoring to schedule
Remote Service main control thread runs at higher priority so to interrupt cpu hogging bugs.
Remote Service No CPU Hogging on Massive Eventlogs.
Remote Service Remove Broken Monitors on Startup with an Alert.
Server Tray - Expansions can now have multipule files and SQL Scripts. The first item in each script is remembered as %IDM#% so you can do multi script inserts.
Server Agent - Maintenance on scheduled scripts and deleteing of script that exist for more than 4 days aftyer they were scheduled to run.
Server Agent - Remote Monitors now do not create tons of commands setting them up.
Server Agent - Scripts Limited to 4 levels deep of script calls. See Scripting Doc, Script Run Function
Control Center Permissions bug in displaing of the client/computer/group lists.
Control Center Script Editor Saves Some Script Functions correctly now. It did the rest fine.
Control Center ScreenShots now save properly. They also can be saved in a few other formats.
Control Center Script Tab on the History window now displays scriptname instead of computer name.
Control Center Unneeded menus have been removed from Script Log Window.
Control Center Locations Router in now loading correctly. It did save but not load.
Control Center Network Map should work once again, the problem was the remote was not sending data
Virus Scanner Defs added for Panda Corporate, 2007, and 2008.
Virus Scanner Defs added for AVG 8.0
Missing Service Pack Monitor updated to include Vista sp1 and XP sp3, Fresh Install Only
Document - Groups and Permissions
Document - Branding
Document - Scripting Updated*
LTDiag Program included the the Labtech\Setup Directory. Help diagnose Control Center/Agent and Server Problems. Gives quick Access to Logs.
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Should we use Framework 2.0?
No, Simple is best.
Just in the Control Center.
Everywhere but the Agent.
Yes, newer is better.
This poll is restricted to members only
Votes: 5 Comments: 1
Previous polls
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